It is, unfortunately, inevitable that software updates lead to huge integration challenges. Actually, hold it. Let’s watch our language here. Software makers think of them as integration challenges. The rest of the world thinks of them as crappy customer experience that makes you want to switch products or service providers.
Am I right?
Our motto here at Service Virtualization Today: Every company is a software company. Whether your actual product or service delivered is software or mail-order dog treats, the customer’s first – and sometimes only – interaction with you is through the app you’ve deployed to serve them. If it doesn’t work the first time, they’ll just go somewhere else.
Keep that in mind while perusing our latest roundup of failed software.
Apple’s El Capitan release crashes Microsoft Office 2016
Mac users were excited to get the new OS X El Capitan release this month – until they started to realize the effect on their productivity using Microsoft Office 2016.
According to Gregg Keizer over at Computerworld, users streamed to a Microsoft forum with complaints that their productivity suites were crashing like mad.
“This is beyond the pale. We basically can’t use Office on our computers,” wrote one.
Said another: “I finalized the El Capitan upgrade this morning and since then I can’t use my Mac with Office 2016 any longer … Multiple random crashes from any of the Office 2016 apps.”
Microsoft acknowledged the problem and indicated it’s working on a fix.
I’ve no idea what the testing regimen would have been at Microsoft for the Capitan release (leave me a comment if you do), but this is the type of problem that can be avoided using service virtualization tools to verify integration.
Read the whole account form Keizer or check out the forum thread here.
Apparent cloud service glitch crashes dozens of major websites
Netflix, Ameritrade and Uber were among dozens of major websites that crashed at the same time. The common denominator appears to have been glitchy software at a cloud service they all used, Neustar’s UltraDNS. The service effectively routes web traffic.
According to AFP, Neustar confirmed in a tweet that it had suffered the issue, which affected some two dozen websites that were out of service at least some portion of the day. The servers hit were along the United States’ East Coast.
“We can confirm this is not a DDoS (denial of service) attack, said Neustar spokeswoman Lara Wyss.
Terror watch list system crashes delaying thousands of travelers
Q: Why is it that the airline industry struggles so much?
A: Because integration across thousands of airport systems and carriers’ systems is nearly impossible. Also because many airlines’ legacy systems are ancient relics. Mix in the federal government and you have a recipe for disaster.
All that is probably why we never seem to get through one of these roundups without some mention if airline industry news. This time it’s the crash of the United States’ terrorist watch list system, which caused chaos at airports around the country.
The terror watch system works to ensure that people with known ties to terrorism don’t get on airplanes. I think we’re all on board with the concept.
A system “glitch” first appeared on the East Coast around 7 p.m. on a recent night. It spread across the continent through the evening, as passengers were unable to be checked in and flights were delayed.
The crash lasted only about two hours, but the damage was done. Said one woman on Twitter: “Typical. #welcometousa.”