In a new CIO.com article, U.S. CIO Steven VanRoekel talks about rising citizen expectations:

“… VanRoekel described the escalating degree of service that citizens and government workers expect from federal IT systems. In part, that expectation comes from the proliferation of user-friendly online applications and services. After all, in the era of Amazon and Expedia, why would a person be satisfied with an agency that allows users to download a form but then requires them to submit it in-person at an office?”

(SOURCE): http://www.cio.com/article/703364/U.S._CIO_Pitches_Service_Driven_Federal_IT?source=CIONLE_nlt_leader_2012-04-09

You know this already, but it’s worth repeating. It’s not just citizens clamoring for a more responsive government. It’s everybody… with “always-on, single-click” expectations… demanding more of every company… in every industry.

These expectations are remaking the context of your business.

So how can you bolster your “innovation infrastructure”… accelerating consumer-facing apps, while minimizing mishaps?